No returns are accepted via the no return policy unless the product is refused for damage during delivery. The buyer is accountable for examination of all products at the time of delivery to confirm the products are free from damage, both concealed and visible damage. Please follow Xiltek’s freight procedure when accepting deliveries. All freight must be examined before signing and accepting. If there are any signs of damage, please refuse the shipment and contact Xiltek immediately and we’ll help you resolve any issues. Any other items sold such as parts are subject to a 30 day return period and approval by Xiltek to return. In some cases a restocking fee and return shipping fee may apply. Contact Xiltek for details.

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For any questions or concerns, please contact us.